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CUSTOMERS

To exceed the expectations of our customers

Overview

The service that we provide our customers is paramount to us, as we aim to operate at the highest standards possible when it comes to providing tailored solutions, asset availability, health and safety performance and delivery times, amongst others. By going the extra mile to ensure customer expectations are not only met, but exceeded, our aim is to continuously add value to the existing service we provide.

Strategy

Our focus is to provide the best service and experience to all our customers through operational responsiveness and tailored solutions We aspire to increase the standard of customer experience and consequently affirm our status as a recognised global energy related maritime solutions and service provider.

Mission

To exceed the expectations of our customers

Objectives

  • Experience
  • Recognition

Our 2020 Targets

Customer elements improvement: 
Increased standard of customer experience through efforts to exceed customers’ expectations.

Customer perception and interaction:
To be a recognised global energy related maritime solutions and service provider.

Our Approach

With our customers being one of the key stakeholders of the Group and in line with our Mission’s commitment ‘to exceed the expectations of our customers’, our approach for our Customers Strategy is simply to focus on providing the best service and experience to all customers. This is done through several of our commitments including stringent health and safety standards, operational responsiveness and tailored solutions in order to exceed customer expectations.

Learn More

2018 Highlights

130 LNG
Tanker of the year
FTSE 4 Good
Safety
7 new vessels



Initiatives

MISC First Customer Appreciation Reception in Japan

LNG Dual Fuel Options for AET’s Newbuild Aframaxes 

Towards Sustainable LNG Shipping                                             

MISC Celebrates World Maritime Day 2017