Overview
The service that we provide our customers is paramount to us, as we aim to operate at the highest standards possible when it comes to providing tailored solutions, asset availability, health and safety performance and delivery times, amongst others. By going the extra mile to ensure customer expectations are not only met, but exceeded, our aim is to continuously add value to the existing service we provide.
Strategy
Mission
To exceed the expectations of our customers
Objectives
- Experience
- Recognition
Our 2020 Targets
Customer elements improvement:
Increased standard of customer experience through efforts to exceed customers’ expectations.
Customer perception and interaction:
To be a recognised global energy related maritime solutions and service provider.
Our Approach
With our customers being one of the key stakeholders of the Group and in line with our Mission’s commitment ‘to exceed the expectations of our customers’, our approach for our Customers Strategy is simply to focus on providing the best service and experience to all customers. This is done through several of our commitments including stringent health and safety standards, operational responsiveness and tailored solutions in order to exceed customer expectations.
2018 Highlights
