Overview

MISC is committed to contributing towards elevating the maritime industry and providing a positive impact to the local and international communities. This commitment is supported by our stakeholder engagement strategy, focussing on awareness, dialogue and collaboration designed to create shared value. This strategy is applicable to all MISC’s businesses and operations.

At MISC, we define stakeholders as “all those who exercise, or could exercise influence over the activity of our business or operations and all those who are, or could be, influenced by the activity of our business or operations”. The objectives of our stakeholder engagement strategy are to identify and understand our key stakeholders and build a sustainable relationship with them. More importantly, we want to be able to identify opportunities and address concerns proactively. In order to do this, MISC goes through a four-step systematic process:

 

The table below sets out our stakeholder engagement activities throughout the year.

Stakeholder Groups Methods of Engagement Issues/Topics Discussed  Material Matters
Shareholder, investors and analysts
  • Monthly report/newsletters
  • Analyst briefings
  • Board meetings
  • Annual general meetings
  • Group and one-on-one meetings
  • Investors and analysts maritime day
  • Broker engagement session
  • Financial and operational performance, future plans, strategies and prospects of MISC
  • Business development and market outlook
  • Project and financial performance
  • Values and governance
  • Climate change
  • Diversity and inclusion
Finance providers/ lenders
  • Bankers’ engagement events
  • One-on-one meetings
  • Financial and operational performance, future plans, strategies and prospects of MISC
  • Market outlook and opportunities
  • Project and financial performance 
  • Values and governance
Employees
  • Townhall
  • Family day
  • Team building day
  • Newsletter and alerts
  • Ratings Seminar, Junior and Senior Officer Management Conference
  • Surveys
  • Management walkabouts
  • Awareness sessions
  • Roadshows
  • Business development and market outlook
  • Sustainability agenda of the organisation
  • Competitive remuneration and employment conditions
  • Career development and growth opportunities
  • Health, safety, security and environment management
  • Lesson learnt from operations e.g. safety incident
  • Business ethics and compliance
  • Project and financial performance 
  • Values and governance
  • Skilled workforce
  • Natural resource use
Customers
  • Customers’ appreciation events
  • Meetings
  • Conferences
  • Site visits
  • Surveys and feedback
  • Market outlook
  • Business development and opportunities
  • Business collaboration
  • Customers satisfaction
  • Service experience
  • Upcoming regulations affecting the business
  • Supply chain management
  • Values and governance
  • Skilled workforce
  • Customer satisfaction
  • Climate change
  • Digitalisation and innovation
  • Business knowledge and expertise
  • Health and safety
Government/ Regulatory Authorities
  • Meetings
  • Forums
  • Site visits
  • Audits
  • Events
  • Steering committees
  • Strategies to support the development of the shipping sector
  • New business opportunities
  • New regulatory requirements
  • Market outlook
  • Business development and opportunities
  • Business collaboration
  • Development of cadets and courses
  • Collaboration on emergency response and preparedness
  • Values and governance
  • Skilled workforce
  • Business knowledge and expertise
  • Health and safety
Business Partners
  • Meetings
  • Conference calls
  • Business partners events
  • Site visits
  • Business development and opportunities
  • Business collaboration
  • Market outlook
  • Project and financial performance 
  • Values and governance
  • Skilled workforce
  • Business knowledge and expertise
Suppliers
  • Meetings
  • Forums
  • Sustainability agenda of the organisation
  • Supply chain management
  • Values and governance
  • Natural resource use
  • Climate change
Industry Peers
  • Forums
  • Seminars
  • Workshops
  • Challenges in maritime industry
  • Emerging risks
  • New regulatory requirements
  • Availability of new technologies
  • Health and safety
  • Climate change
  • Digitalisation and innovation
  • Diversity and inclusion
Community, NGOs and the Public
  • Community outreach programme
  • School programme
  • Beach cleaning
  • Fundraising
  • Blood donation
  • Whistleblowing channels
  • Community outlook
  • Youth development
  • Maritime industry education
  • Awareness on environment and health
  • Climate change
  • Natural resource use
  • Diversity and inclusion
  • Skilled workforce
  • Ocean health
  • Values and governance
Media
  • Interview
  • Press release
  • Business development and opportunities
  • Market outlook
  • Project and financial performance
  • Business knowledge and expertise

 

For more details on our Stakeholder Engagement can be found in our Annual Report 2019.