Stakeholder Engagement

Overview

MISC is committed to contributing towards elevating the maritime industry and providing a positive impact to the local and international communities. This commitment is supported by our stakeholder engagement strategy, focussing on awareness, dialogue and collaboration designed to create shared value. This strategy is applicable to all MISC’s businesses and operations.

At MISC, we define stakeholders as “all those who exercise, or could exercise influence over the activity of our business or operations and all those who are, or could be, influenced by the activity of our business or operations”. The objectives of our stakeholder engagement strategy are to identify and understand our key stakeholders and build a sustainable relationship with them. More importantly, we want to be able to identify opportunities and address concerns proactively. In order to do this, MISC goes through a four-step systematic process:

The table below sets out our stakeholder engagement activities throughout the year.

Stakeholder Groups	Methods of Engagement	Issues/Topics Discussed	Material Matters
Shareholder, investors and analysts	Monthly report/newsletters Analyst briefings Board meetings Annual general meetings Group and one-on-one meetings Investors and analysts maritime day Broker engagement session	Financial and operational performance, future plans, strategies and prospects of MISC Business development and market outlook	Project and financial performance Values and governance Climate change Diversity and inclusion
Finance providers/ lenders	Bankers’ engagement events One-on-one meetings	Financial and operational performance, future plans, strategies and prospects of MISC Market outlook and opportunities	Project and financial performance Values and governance
Employees	Townhall Family day Team building day Newsletter and alerts Ratings Seminar, Junior and Senior Officer Management Conference Surveys Management walkabouts Awareness sessions Roadshows	Business development and market outlook Sustainability agenda of the organisation Competitive remuneration and employment conditions Career development and growth opportunities Health, safety, security and environment management Lesson learnt from operations e.g. safety incident Business ethics and compliance	Project and financial performance Values and governance Skilled workforce Natural resource use
Customers	Customers’ appreciation events Meetings Conferences Site visits Surveys and feedback	Market outlook Business development and opportunities Business collaboration Customers satisfaction Service experience Upcoming regulations affecting the business Supply chain management	Values and governance Skilled workforce Customer satisfaction Climate change Digitalisation and innovation Business knowledge and expertise Health and safety
Government/ Regulatory Authorities	Meetings Forums Site visits Audits Events Steering committees	Strategies to support the development of the shipping sector New business opportunities New regulatory requirements Market outlook Business development and opportunities Business collaboration Development of cadets and courses Collaboration on emergency response and preparedness	Values and governance Skilled workforce Business knowledge and expertise Health and safety
Business Partners	Meetings Conference calls Business partners events Site visits	Business development and opportunities Business collaboration Market outlook	Project and financial performance Values and governance Skilled workforce Business knowledge and expertise
Suppliers	Meetings Forums	Sustainability agenda of the organisation Supply chain management	Values and governance Natural resource use Climate change
Industry Peers	Forums Seminars Workshops	Challenges in maritime industry Emerging risks New regulatory requirements Availability of new technologies	Health and safety Climate change Digitalisation and innovation Diversity and inclusion
Community, NGOs and the Public	Community outreach programme School programme Beach cleaning Fundraising Blood donation Whistleblowing channels	Community outlook Youth development Maritime industry education Awareness on environment and health	Climate change Natural resource use Diversity and inclusion Skilled workforce Ocean health Values and governance
Media	Interview Press release	Business development and opportunities Market outlook	Project and financial performance Business knowledge and expertise

For more details on our Stakeholder Engagement can be found in our Annual Report 2019.

Stakeholder Engagement

Overview

MISC Group